What will retail look like in 2020?
According to NYU Stern in a joint project with IBM , the retail landscape is on course to change dramatically. Following the paper's train of thought, drastic change is nothing new for the retail industry. From the early department stores wars to Walmart's discount kingdom, the retail industry will undoubtedly mold to fit the explosion of Internet transactions.
Though, what stood out to me in the whole report was the hourglass effect , a term that was originally coined by Bain & Company to describe the 2011 shopping holiday season.
[Quote= NYU Stern on Hourglass Effect]