Yes, operations talk to counterparties so it would be considered a front-office role. Schedulers/blenders constantly communicate with inspectors, terminal operators, traders, other operators, trade finance people, tax, shipping agents, etc. The operators I worked with were invited to events and dinners (pre-covid) by counterparties. 

At least that's my perspective from a trade house. 

 

I would 100% say yes. I would even consider the trader scheduler relationship to be a partnership and in a lot of trading houses logistics people while not as well paid do get a cut of the bonuses and rightfully so.

Best way to tell if considered front office is if you think the ops people are as much of studs as the traders there. If across the board they seem hard working and focused then you know that their role is important enough that they can't just treat it like any old 9-5

 
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I would say its Middle Office. As an operator you are in contact with the operators of counterparties but you have less decision taking as compared to a trader. The caveat is you really cannot divide Ops into back/middle/front office given how important Ops is for the value chain to function correctly. This is what I've seen in the firms I work with and may be different at other places.

If you're in Ops you'll hardly be working 9-5 since there's always something going on or going wrong. 

 

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