Feedback on Resume

Feedback I am getting on my resume is: looks outdated, too many duties and not enough accomplishments, too many passive verbs, profile is weak, over bolded, too wordy - needs to be condensed, too many bullets...

Any thoughts?

PATRICIA FLYNN, CWC

WELLNESS PROGRAM MANAGER
10 years experience designing, promoting, and delivering health education, wellness coaching, and fitness programs. Skilled at creating individualized and group coaching programs resulting in higher performing workplaces and optimal employee health and well being; Keynote speaker at extensive range of state and national conferences.

ACCOMPLISHMENTS
• Launched successful wellness initiatives including Nutrition Clinic, Lunch and Learn Program, and
fitness programs for 1000+ participants by researching, writing and submitting grant proposals.
• Tripled Department of Public Health outcomes and increased client base by 50% by promoting
and delivering 100+ wellness presentations within a 12 month period.
• Generated annual cost savings of $25,000, increased revenue, and improved customer satisfaction
by 70% and plan performance by creating quality assurance measures and negotiating with vendors.

EXPERIENCE
Wellness Program Manager
Contractor, 2005-present
Clients include:
• Massachusetts General Hospital • Harvard University
• City of Boston • Whole Foods
• Raytheon • Tufts Health Plan

• Conduct individualized coaching sessions for National Institutes of Health and National research
study resulting in 90% of clients reaching their nutrition, stress management, and fitness goals
• Increased staffing by 60% by initiating marketing campaigns and launching new certification
training resulting in 26 sites being fully staffed for first time since program inception
• Organize and market health fairs, conferences, and health screenings for 300+ participants

Education and Outreach Specialist
Samaritans Inc., Boston, MA, 2008-2011
Designed, implemented, and assessed all training curricula, pilot studies, multimedia presentations, needs assessments, and evaluation tools.
• Increased coalition membership by 75% over a 6 month period by initiating social media
campaigns, blog pages, and forming strategic partnerships
• Achieved 97% “excellent” quality rating by 6,000+ workshop participants

Health Policy Analyst
Commonwealth of Massachusetts, Boston, MA, 2004-2005
• Designed and facilitated Train-the-Trainer seminars for 100+ professionals

Executive Director
Town of Weston, Senior Wellness Center, Weston, MA, 2003-2004
• Oversaw daily operations; managing and administering $180,000 budget, supervising and training
15 employees and 200 volunteers, and coordinating and marketing programs for 2000 members

EDUCATION

MA in Health Services Administration
Framingham State University, Framingham, MA

BA Psychology/Public Health
University of Massachusetts, Amherst, MA

Certificate in Mental Health
Boston University, Boston, MA

PROFESSIONAL CERTIFICATIONS

Wellness Coach, CWC, (Wellcoaches Corporation/ACSM and Institute of Integrative Nutrition)
Worksite Wellness Program Manager, CWPM, (Chapman Institute)
Personal Trainer (AAFA)
Certified Health Education Specialist, CHES, (NCHEC), 2014
Practical Nursing Certificate (Massachusetts Bay Community School)
Chronic Disease Self-Management Program, Master Trainer (Stanford University)
Tobacco Cessation Specialist (University of Massachusetts Medical Center)

CIVIC / COMMUNITY LEADERSHIP
Mental Health and Aging Coalition, Boston, MA - Co-Chair
Multicultural Health Task Force, Department of Public Health, Boston, MA - Public Relations
Toastmaster’s International, Harvard School of Public Health Club, Boston, MA - President