Showing results:
Displaying 1 - 5 of 5
3 Crucial Call Center Trends for 2014
Customer satisfaction is one of the tenets and basic objectives of a call center. As times are changing, call center managers are being introduced to new and effective tools and software. Incorporating these tools in their operations management strategy can help them in staying ahead of the game and...
Top IT and BPO Services Stocks Recommended by JP Morgan
J.P. Morgan published a report entitled “IT and BPO Services” on January 12, 2012. The report isn’t publicly available but we will share its main points. In the report, Tien-tsin Huang, Puneet Jain, and Dick Wei share their opinion of the IT and BPO Services stocks performing better relative...
Outsourcing: Kiss of death to research?
Every year or so the threat of losing jobs to outsourcing looms its head and shakes the core of a few aspiring monkeys. You’ve worked hard in college, you’ve busted your ass to get those internships , and now that you’re finally at the cusp of pursuing your career the banks seem to have found...
Business Process Outsourcing (BPO) .. viability
Hey.. how are you guys doing? I've been snooping around and I've thought about the idea to start up a BPO company in the next couple of years. I see lots of potential as many companies are looking to outsource their back office functions (accounting, HR, etc) and front office (sales, support, etc).....
BPO
yes, it's backoffice. does joining a purely BPO (business processing outsource) firm lead to a dead end track? what are top salaries there (they service banks) and are there any exit opps at all? grazi
or Want to Sign up with your social account?