Apple showing shades of Grey?
So today was Apple's big press conference that, for 3 million people, was as much anticipated as "The Decision". Apple's big fix for the iPhone 4: Free Cases. Is this a shaft to consumers or a company showing that they care about the consumer? I see it as some shades of grey considering Apple dodged the fact that it's their fault on several occasions.
I think a real fix would be to recall the phones and give people a refund or something where they can pick up a new iPhone once an actual fix is made (which apparently won't be until October). Sure it's nice that they are giving consumers cheap pieces of chinese plastic to put around the new phones, but wasn't one of the big "wow" factors the fact that it's a super slick phone with contemporary design? I switched from an iPhone to a Nokia E71 a few years back but I remember not putting one of those cases on my iPhone because it was a pain in the ass to pull out of your pocket when it rang.
What does everyone think? Good move by Apple's PR or is this the end of the line for Apple's perfect record? (post return of Steve Jobs record that is)
That's one thing I never understood about iPhone users. They make a big deal about how cool looking and what an industrial design wonder it is and then put a case on it that makes it bigger than the 8700 Blackberry. If I had an iPhone, I would find it insulting that I'm paying X dollars for a factory defect phone (that they were aware of) and paying a grand a year for service and the only concession they'll make is to give me a ten cent rubber band. I would at least expect an option to be able to exchange it for a functioning one when they become available. But, as usual, the fanboys and media will laud this as something amazing. I seem to remember a company that also sold products they knew were "defective" and got fined $550M.
At least people can still download the vuvuzela app.
Dumb move imo. They still are trying to claim it's a problem with all phones and not accepting responsibility. For a company that prides itself on making a good, easy to use product. Making everyone use a case, even if it's free, is a pretty shitty solution.
Always hated Apple... (mostly cause of the users... they just are pretentious and think Apple products are always fucking awesome and clearly that is not the case... ask any Apple owner about their machine's specs and they will say 'i have photobooth!')
This is the quick and easy fix. Most people will eat this up since its Apple. You are absolutely right, any other company would have a recall but Apple is 'above that.
Praise to thee, almighty Jobs, forever and ever... AMEN sings the Apple choir
Same reason I hate investment banking.
I'd be pissed off. I have a leather Covertec cover for my iPod Touch. It would be fricking annoying to have something like that around an iPhone. I don't know what iPhone covers are like because the size is different, but I imagine it's quite similar and that the covers are also similar.
It's Apple. Fanboys don't care, as long as they have 3G and the WiFis.
Having already sold 3 million units, that makes absolutely no financial sense for Apple - and an explicit admission of guilt would be damning. I wouldn't buy a piece of hardware that's fundamentally flawed, but I'd hardly say the same for the general American public.
Bottom line: The availability heuristic will make the discontent seem pervasive when it isn't. People will forget. Apple PR handled this a lot better than any of the suggestions I see here.
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