changing career not a recent grad

pls help me and review my resume. i am trying to break into finance. any suggestions?
thanks
megan

Megan XXXX

Objective:
A position where my ability to understand and convey complex information, self-motivation, entrepreneurial spirit and results-driven work ethic will be a great fit for your company.

Professional strengths:
• Possess excellent verbal and written communication skills
• Possess good management and organizational skills
• Ability to build good relationship with customers
• Knowledge of basic operating systems like Microsoft Word, Excel, PowerPoint and the internet
• Ability to handle multiple tasks
• Possess good presentation and negotiation skills
• 4 years sales experience in a retail and call center.
• 1 year management and marketing experience in a restaurant
• 2 years business to business sales.
• 5 years audit experience

Professional Experience

SELF EMPLOYED, xxxx Fl APRIL 2010 - PRESENT CONTRACT NEGOTIATOR
• Executes orders to buy or sell commodity contracts on behalf of clients
• Interpreting contracts from the seller and letter of intent forms to buy from the buyer.
• Negotiating with the buyer and the seller price, specification and delivery details;
• Business to business sales, developed relationships, negotiated small and large volume contracts, marketing
• Specializing in metals, fuel, and coal

MAXIM HEALTHCARE SERVICES xxxxx VA AUG 2010 - JAN 2011 CUSTOMER SERVICE REP
• Respond to complex customer calls.
• Resolve customer service inquiries which included; benefit and eligibility information, billing and payment issues
• Customer material requests, physician assignments, and explanation of benefits
• Provide excellent customer service.
• Constantly meet established productivity, schedule adherence, and quality standards.

US CENSUS xxxx, VA APRIL 2010 - JULY 2010 ENUMERATOR
• Conduct interviews with residents in assigned areas by following stringent guidelines and confidentiality laws.
• Explain the purpose of the census interview, answer residents' questions, gathered information following a script, and record census data on forms.
• Complied with accuracy standards while maintaining high production rates.
• Maintain records of hours worked, units produced, miles driven, quality control results, and expenses incurred in the performance of duties.

Verizon xxxxxx VA Aug. 2006 - Aug. 2009 Sales Consultant
• Managing requests from existing or new customers for installation, disconnection, or changes of telephone systems and services.
• Meeting or exceeding corporate requirements for sales objectives by identify customer needs and recommendation of product and services.
• Discussing, investigating, and resolving disputes, complaints and inquiries as well as interacting with other departments and telecommunications.
• Achieved top 10 sales in the office for 2007
• Achieved top 15 sales in the office for 2008

The Courthouse Cafe xxxx VA July 2005 - June 2006 Assistant Manager
• Responsible for managing kitchen & dining operations.
• Supervise staff members and ensured a high level of guest satisfaction and dining experience quality.
• Training kitchen personnel. Stocking and inventory of food and supplies.
• Establish quality standards for food and service.
• Process payroll and basic bookkeeping.

Atlantic Mutual Insurance xxxxx VA Aug. 2004 - July 2005 Claims Adjuster
• Responsible for handling first and third party property damage and bodily injury claims.
• Understanding coverage, policy interpretation, exposure recognition, liability determination, and adjusting bodily injury claim at all levels of the claim.
• Mastered other skills such as salvage, subrogation, and litigation handling.

American Family xxxxx.AZ Jan. 2003 - Feb. 2004 Casualty Claims Rep
• Conduct prompt and thorough investigations, evaluate facts, interpret laws and regulations, and render determinations, including compensation and medical determinations.
• Analyze case facts and monitor activities in order to identify possible fraud and/or abuse, and/or third party liability throughout the course of the claim.
• Review photographs and written or audio-taped or video-taped statements.
• Consider the relative costs and benefits of potential actions to choose the most appropriate one.
• Negotiate with the claimant or attorney to settle the claim.

Education
B.A Anthropology, Minor in business Management, NAU-Flagstaff, AZ