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Real Estate Principal
Real Estate Principal
New mentor!
Member since 2025
  • Rome
  • Athens
About the mentor

Customer Support Ambassador with international experience supporting Airbnb (via Foundever) and remote roles for Apple and Facebook (Teleperformance Greece), plus UK client support for Computershare. Specialized in customer/user assistance for Hosts and Guests, problem-solving, empathetic communication, and strong attention to detail. I handle complex cases while consistently maintaining an NPS between 90 and 100. Experienced with CRM/ticketing tools and working within global remote teams.

Remote customer support professional with 10+ years of international experience in high-volume global companies including Airbnb (via Foundever), Apple, and Facebook (Teleperformance), as well as specialized support in the UK financial and stock sector with Computershare. In each environment, I handled complex and high-sensitivity cases, delivering effective solutions and high-quality user support.

I’m used to dynamic, remote, cross-functional settings—collaborating with global teams and supporting users worldwide. I manage high-priority tickets, escalations, and ambiguous scenarios daily, ensuring accurate, timely responses focused on customer satisfaction.

My key strengths include rapid, independent problem-solving (including specialized cases), clear and empathetic communication (native Italian, fluent English), strong experience with CRM and support tools such as Zendesk, NICE, Salesforce, and Intercom, meticulous attention to detail and policy compliance, and long-standing experience working remotely in fast-growing, constantly evolving environments.

Results speak for themselves: I consistently maintain a Net Promoter Score (NPS) between 90 and 100, reflecting the quality and effectiveness of my support.

I’m ready to bring these skills to innovative, global, remote-first teams—helping deliver an excellent, high-value customer experience.

Expertise
  • Real Estate
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