WSO Customer Support Representative/Project Coordinator
Location: Remote (Pacific Time, Mountain Time, Central Time, or Eastern Time Required)
Our Remote Customer Support team is continuing to grow and we're on the search for exceptional people who can help us build & support our awesome users. We're looking for people who currently sit in the following time zones: Pacific Time, Mountain Time, Central Time, or Eastern Time.
As a Remote Customer Support Representative, you will provide a helping hand to our users. As Wall Street Oasis is still a growing startup, most of our employees wear multiple hats, this goes for you too!
Along with providing exceptional customer support to our users, you'll also be responsible for reviewing content on the site, working with our CEO on publishing and promoting podcast material, assisting with the growth of The Talent Oasis, and more depending on your strengths and interests.
In this role, you will:
Work 100% remotely to partner with our users and effectively resolve issues through phone, email, and chat.
Collaborate with our executive team to identify opportunities for existing users to better engage or utilize WSO materials and resources
Communicate thoughtful, customized solutions that help users move forward
Show composure, resilience, and flexibility as customer needs evolve and case volume changes
Handle large, ongoing projects with little supervision
We are looking for people who:
Have demonstrated experience in customer service and are passionate about the customer experience
Adapt quickly to changing priorities and user needs
Have remote experience or an ability to be self-sufficient and autonomous to meet goals in a remote setting
Must be detail-oriented and highly organized
Must be familiar with the WSO community or have some basic finance knowledge
Must be willing to dedicate a minimum of 30 hours/week to the position
Dedicated Content Writer/Optimizer
Wall Street Oasis is looking for someone to help with cleaning some content up on our site to improve quality and readability for our users.
We currently have a lot of posts on our site with some really good content, but we need someone to come in and edit/organize/reformat/rework certain posts to make it better.
You'll be going through some of our top content and adding relevant sub-headers with appropriate keyword variations, adding more sections and breaking up text, adding graphics/images to the posts, etc.
Should have excellent organizational skills and STRONG attention to detail
Should be a decent writter and comfortable elaborating on content/topics, you won't be starting from scratch but you will need to rework content that's already there
Some knowledge of SEO or HTML is a plus
Willing to commit to a minimum of 25hrs/week
For the right person, this position has the possibility to become a 40 hour/week role.
If selected to move forward with an interview - there will be a small test/project we'll ask you to complete so we can get a better understanding of the quality of your work.
If interested, please submit your resume to [email protected] with a brief explanation as to why you would be a great fit for the position!
The Wall Street Oasis development team is looking for a highly skilled developer with experience in Drupal and CSS to work on our site.
Must have experience working with Drupal and CSS
Must be willing to dedicate a minimum of 10 hours/week to the position
For the right person, this position has the possibility to grow into a 40 hour/week role.
Resume Reviewer or WSO Mentor
Wall Street Oasis is always on the lookout for experienced, finance professionals to help our young chimps get their resumes looking clean and professional, or to be a mentor and give advice and interview practice.
At least 1 year of professional experience in finance
Previous experience screening resumes
Strong attention to detail
Willingness to go above and beyond to make the client happy
To apply, email WallStreetOasis.com>[email protected] your resume, a confirmation that you meet the above requirements, and any additional relevant information we should know when considering you as a candidate.