Hospitality consulting companies come in many shapes and sizes, but they can, in a general fashion, be grouped into two categories: (1) industry behemoths with complex structures and layers of reporting or (2) boutique firms operating on a lean and more responsive platform. Since 1991, when the company was founded in Boston by Rachel Roginsky, Pinnacle has been viewed as the consulting industry leader – an icon among boutique firms. In fact, the Pinnacle model is the one that many newer hospitality consulting firms have followed and adopted as their own over the last 20 years. And yet, in the crowded arena of hospitality consulting Pinnacle stands out. Why? Because Pinnacle did it first – and Pinnacle still does it best.

The Pinnacle team consists of only seasoned professionals – most with more than 20 years of experience in the industry. Every member of the team has both diverse real-time operating experience and a degree from one of the nation’s most prestigious University hospitality programs. Every assignment is directed by, and in most cases actively worked on by a Principal or Director with even more and unparalleled experience. Every client has immediate and on-going access directly to the top. And, while we are small enough to provide clients with this level of personal attention, we are large and skilled enough to complete even the most difficult assignment in a timely and efficient manner.