Middleman

An expert in carrying out critical tasks related to purchasing and selling goods as they move from producers to final consumers.

Author: Christy Grimste
Christy Grimste
Christy Grimste
Real Estate | Investment Property Sales

Christy currently works as a senior associate for EdR Trust, a publicly traded multi-family REIT. Prior to joining EdR Trust, Christy works for CBRE in investment property sales. Before completing her MBA and breaking into finance, Christy founded and education startup in which she actively pursued for seven years and works as an internal auditor for the U.S. Department of State and CIA.

Christy has a Bachelor of Arts from the University of Maryland and a Master of Business Administrations from the University of London.

Reviewed By: Manu Lakshmanan
Manu Lakshmanan
Manu Lakshmanan
Management Consulting | Strategy & Operations

Prior to accepting a position as the Director of Operations Strategy at DJO Global, Manu was a management consultant with McKinsey & Company in Houston. He served clients, including presenting directly to C-level executives, in digital, strategy, M&A, and operations projects.

Manu holds a PHD in Biomedical Engineering from Duke University and a BA in Physics from Cornell University.

Last Updated:October 26, 2023

What is a Middleman?

A middleman acts as an intermediary in a supply or transaction chain, promoting communication between the parties concerned. Middlemen are experts in carrying out critical tasks related to purchasing and selling goods as they move from producers to final consumers. 

Typically, they don't produce anything but have considerable market expertise; therefore, they charge a commission or a fee for their services. The marketing tasks that middlemen perform allow them to play a part in the distribution of commodities. 

Because they are specialist individuals with the necessary knowledge and skills, they carry out numerous marketing functions effectively and at a lesser cost. As a result, they are regarded as the key players in the distribution system. 

If they are not involved in the distribution process, it would be expensive and take more time to deliver the items to the consumers. If several middlemen are engaged, the distribution channel lengthens.

In finance, a middleman is often a broker who keeps shares for their customers. For instance, a broker serving as a middleman typically holds the unit shares of a widely held fixed investment trust. 

The broker or middleman may charge a fee to maintain the account and receive a commission when the shares are sold as payment for this service.

Key Takeaways

  • Middlemen are intermediaries in supply chains who facilitate transactions and charge fees for their services.

  • Middlemen are crucial for efficient distribution, saving time and resources, handling specialized tasks, and reaching dispersed customers . They possess superior market information and offer convenience to both suppliers and customers.

  • Types of middlemen include agents, brokers, distributors, retailers, and wholesalers.

  • Middlemen benefit businesses by managing distribution, reaching a wide customer base, increasing inventory turnover, providing credit, and handling seasonal demands.

  • Cutting out middlemen gives businesses more control over procurement, fosters closer relationships with suppliers and customers, and can lead to cost savings.

Types of Middlemen

Retailers, brokers, agents, and wholesalers are a few examples of middlemen. The producers are closer to wholesalers and agencies. Wholesalers purchase products in bulk and distribute them widely to retailers.

Brokers and retailers buy products from wholesalers and resell them to customers in small amounts. Additionally, customers can avoid middlemen and purchase products straight from the manufacturers. Disintermediation is the phrase for this.

The types ca be categorized as follows: 

1. Agents and Brokers

These middlemen rely on commissions or percentages when selling goods and services. On behalf of the manufacturer or producer, they are legally mandated to inform customers about a product. However, they never acquire ownership of the sold item.

These intermediaries' primary job is to connect buyers and sellers to close a sale. For instance, an insurance or real estate agent receives a commission for their assistance or a sale but does not acquire ownership.

2. Distributors

The manufacturers choose distributors to deliver their goods to retailers or wholesalers in various places.

3. Retailers

Wholesalers and customers are connected through retailers. They buy products from wholesalers and sell them in tiny amounts to the end users from one location.

4. Wholesalers

They often purchase things in bulk from the producer and resell them to retailers or other companies. They are self-employed businesspeople who own the goods they buy from producers or manufacturers.

Some wholesalers offer services like order processing, storage, shipping, and promotion.

Advantages of Middlemen for a Business

Middlemen are essential in every industry. A network of distribution channels is used to spread the vast majority of goods and services. For example, consumer product and service manufacturers rarely sell their wares and services directly to customers without the assistance of middlemen.

When we need items, we acquire them from a retail seller, who acts as the final point of distribution in the distribution network. The question, therefore, becomes: Why are marketing middlemen or distribution channels used so frequently in the first place? 

Why is indirect distribution more effective than direct distribution? The following explanation demonstrates how these channels solve a wide variety of problems.

Efficient utilization of both time and resources

The middlemen channels allow for greater efficiency. Assume you need to buy four things: ink, sugar, bulbs, and coffee, all of which are readily available. 

You would likely walk into a general merchandise store and buy everything there. However, think about what would occur if there were no stores or other intermediaries to facilitate transactions.

In this case, you must buy the products directly from the manufacturers.

As a result, there would be four interactions: one with the maker of ink, one with the manufacturer of bulbs, one with the producer of coffee, and one with the producer of sugar. 

In contrast, there was simply one point of contact when all the items were purchased from the same vendor. Now, imagine that there are four customers, each of whom requires the same four products from the vendor. 

A total of sixteen links will be required if producers market their products directly to consumers. 

This would lead to substantially higher expenditures for transportation and telephone service and more frustration compared to the scenario where only one intermediary is employed.

If middlemen are eliminated, the manufacturers may be forced to fulfill all the tasks handled by middlemen. However, manufacturers lack the time and resources to carry out these tasks. Therefore, it should be obvious that middlemen cannot be eliminated in some cases.

Better marketing and distribution coverage

Distribution is a challenging operation to carry out. It consists of specialized jobs, including buying, selling, moving, storing, and other related activities.

A business that does direct distribution and manufacturing work will not be able to handle the distribution job as efficiently and affordably as a business that only handles distribution work.

Many manufacturers might not have the resources to handle the distribution operation. Therefore, only the middlemen in such a situation can take care of producers' issues.

The manufacturer must rely on intermediaries because clients are dispersed across a vast geographic area. However, consumers aren't typically confined to a single neighborhood, city, or area.  

The use of intermediary middlemen becomes essential when a business wants to reach a large number of customers and complete large-scale distribution.

Customers for any product can be spread across the nation. Therefore, a manufacturer is unable to speak with each customer directly. In this case, the middlemen assist the producers by transporting the goods to customers who live in various locations.

As middlemen, the wholesalers purchase in bulk from the producers. Consequently, the presence of intermediaries makes a high inventory turnover possible.

Most of the time, consumers make small purchases. As a result, the retailers buy from the wholesalers in small quantities, which enables the sale of even smaller quantities.

Higher customer convenience

Customers prefer intermediaries for comfort and convenience because buying numerous items from a single merchant is easier and more practical than buying the same items from multiple separate locations.

As middlemen, the merchants offer their customers "door delivery service" as well. Customers can also place orders over the phone. Additionally, several businesses now allow customers to place orders via the internet.

Another crucial service that middlemen offer is credit. Merchants receive credit from wholesalers, and many retailers also take credit cards from their patrons.

Seasonal product availability

Even though they are in high demand all year long, some products are only produced during a specific season.

On the other hand, some products are produced all year long but are only in demand during a specific season. In either scenario, only intermediaries make arrangements to supply the items as necessary.

Superior market knowledge

Manufacturers are frequently situated far from the people who make up their target market. As a result, staying on top of multiple consumers and industry trends becomes extremely challenging. 

The fact that intermediaries work close to the market means they have easy access to market data. As a result, they are, without a doubt, the most trustworthy and real sources of market information out there. 

Additionally, paying for such information through intermediaries is frequently the least expensive way.

Advantages of cutting out middlemen for a business

Cutting out middlemen can provide several advantages for businesses, but cutting out middlemen might also present challenges that we need to keep in mind, like increased responsibilities for distribution, marketing, and customer service.

Below are some of the key benefits.

More control over the bargaining process

To procure goods for a retail company, the middleman contacts, bargains with, and enters into contracts with wholesale distributors. The intermediary decides on the ultimate price and product selection throughout the bargaining process. 

You must take the lead in negotiations if you want more control over the goods you sell and the agreements to which your small business is subject. Cut out the middlemen and bargain product agreements for recurring orders and seasonal products.

Closer relationships with suppliers

The second benefit of cutting out the middleman is that it enables you to develop one-on-one, business-related relationships. No more being informed of breaking news that has already passed.

You'll hear about evolving product trends and new services more quickly than ever. 

By becoming involved, you can get to know the local suppliers and discover more about the goals and unique projects of the organization.

In exchange, vendors and suppliers will gain more profound knowledge about the company's present and future requirements.

Cost savings

An intermediary, also known as a middleman, devotes all of his time to establishing connections and negotiating the best possible terms for his customers. 

He is entitled to a portion of the deal as a contractor, even if he is not an employee of the firm. Alternatively, he may accept to be paid per order. 

In either case, a small business might save money by acting as its negotiator and keeping the commission paid to the middleman. The savings might double or triple depending on the volume of clients and contracts he previously represented.

Closer relationships with customers

A small business will get to know its customers due to the elimination of the middleman. The middleman, who represented the business as an intermediary, researched the market and became acquainted with the intended market. 

By removing this middleman, businesses will be forced to understand customer preferences, dislikes, and shifting trends. A small business might learn a lot about its customers by accepting the role. By cutting out the middlemen, you may increase customer satisfaction.

Conclusion

In conclusion, middlemen are experts at carrying out tasks directly related to buying and selling goods as they go from producers to final consumers. They occupy the space between producers and final consumers.

Because they are seen by producers as extensions of their marketing departments, without intermediaries, departments would have to profit from all transactions that result in sales to final consumers, who view middlemen as sources of supply and points of contact with producers.

There are two categories of middlemen. They work as brokers and merchants. While an agent negotiates purchases, sales, or both but does not buy the goods he deals in, a merchant buys and resells goods.

As a result, the distinction between the two is in the products they manage. If they buy and sell the goods themselves they are merchants; if not, they are agents. Agents may be experts in negotiating selling or buying transactions, while merchants engage in buying and reselling.

Researched and Authored by Rishabh Bhoria | Linkedin

Reviewed and Edited by Purva Arora LinkedIn

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