On CUSTOMER EXCELLENCE …

In today’s hyper-digital, hyper-informed world, how would you decipher this classical mantra?

"The customer is always right."

Share your POV in the comments.

733 WSO Academy Consulting Session Reviews: 4.85/5

Class of '27 Jun 2026 Cohort

5.00/5

Management Consulting Other

“Matt was so helpful at giving me specific advice. I also really appreciated that he did research in advance to help me. I feel a lot more confident for my interview and I also walked away with good prep advice and materials. I would one hundred percent meet with him again. I felt like he actually wanted to help me and see me suceed. I have an interview in two days and was definitley axious about it before meeting with him. I feel a lot calmer and confident in my skillset and aware of areas I should work on before the interview. ”

Royal Holloway, University of London

Class of '26 Oct 2026 Cohort

5.00/5

Management Consulting Mock Coffee Chat

“He was very friendly and helpful throughout the session. He provided a lot of practical advice on how to approach coffee chats with consultants. We also did a quick mock coffee chat, during which he gave me detailed and constructive feedback on the types of questions I could ask, how to follow up on responses, and how to explore topics in greater depth. I found the session really insightful and feel much more confident about approaching future coffee chats.”

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