Printfection Review - My Experience
History
Basically, I paid for 1,000 WSO T shirts up front a few years ago with the expectation that it would cost me X to ship it domestically and Y to ship it internationally and Z for the fulfillment of those orders (for the record, we give these T shirts away to members as a way to say thank you, so it's already an expensive proposition). These prices are what I was told over e-mail repeatedly. I was given no time limit or restrictions or minimum shipments/month.
About 1 year ago the CEO notified me that pricing was changing...I was pretty pissed off an shocked to say the least because I had already made a big purchase / commitment and the reason I did so was because the pricing made sense back then. Not only are they saying that Z will increase by 250%, but they are also adding a monthly "subscription" of $79/month to have access to their service.
Current Situation
I have refused to pay the subscription or increased fulfillment cost to date, but now the CEO is threatening to give the WSO T shirts to charity (ie steal / throw them away) by February 1st if I have not given an address where I can send them or have subscribed to the $79/month service.
What would you do?
Obviously, this is sketchy as hell and I can't believe someone would run their business like this. What ever happened to honoring your current agreements and then changing the pricing for future customers??!?
I thought WSO has a lot smarter people than me so I'd like to ask what you would do? I was thinking that this review at the very least would rank well in Google and warn other potential customers of this extremely disappointing turn of events?
Should I just let the shirts go (about $5,000 in merchandise) and roll the dice? Should I try to get them shipped to another fulfillment shop where I'll have to renegotiate everything I had already negotiated?
I appreciate your opinions WSO.
Annoyed Monkey,
Patrick
Definition of Bait & Switch
...a sales tactic in which a customer is attracted by the advertisement of a low-priced item but is then encouraged to buy a higher-priced one
What would you call it if the CEO of a company had you buy a bulk order with set pricing on fulfillment and then changes that pricing half way through the fulfillment? "Bait & Blackmail"?
Of course legally I may have little recourse... from the terms of service I don't recall signing:
Fulfillment Services. We will store your Physical Merchandise and drop-ship it, at your cost, directly to the location of your choice. All shipments of Physical Merchandise will be shipped Ex Works (Incoterms 2010) at a facility of our choice. While we do not plan to dispose of Physical Merchandise, we cannot store it indefinitely. If we, in our sole discretion, decide to stop storing your Physical Merchandise, we will provide you with at least 60 days’ (10 days’ in the event these TOS are terminated) notice (the “Notice Period”). At any time during the Notice Period you may direct us to ship your Physical Merchandise, at your cost, to you or to the person or company of your choice. If the Notice Period expires and you have not directed us to ship your Physical Merchandise, your Physical Merchandise will be considered abandoned and we may dispose of your Physical Merchandise in our sole discretion.
So what would you guys suggest doing?
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