BB SA Background check - could not reach to supervisor

I got an SA internship offer from one of the BBs and is currently going through background check process. However, the company wants me to list my past 5 years of working experience. I did a research during my high school time in a university in my hometown. Right now, I could not get in contact with the supervisors anymore. The email address and phone number did not work. What should I do? Will this fail my background check?

 

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