Higher Officer Caseworkers are sought for HMRC in Bristol, Cardiff, Croydon, Stratford and Leeds, UK

Do you want to be part of a team that helps keep the UK working? HMRC has a challenging and exciting role to offer you as a Higher Officer Caseworker.

HMRC’s work and the revenue it collects touches the lives of every single adult and business in the UK. We are the business that helps to keep the UK working. We are transforming the way we work on an unprecedented scale - moving more of our services online; designing new products and services; and using new techniques, such as social psychology and nudge techniques, to encourage taxpayers to get back on track with their tax affairs.

As a Caseworker, you will lead, or work as part, of a highly motivated team which looks into the tax affairs of individual customers - for example, UK and international businesses, employers, individual and public bodies. You will be working (directly or indirectly) with our customers to help them understand the importance of paying the correct tax and prevent future tax evasion and non-compliance.

We are looking for large numbers of dynamic, enthusiastic individuals who have a thirst for interesting, varied and challenging work to join us. HMRC will provide you with extensive training and support to enable you to provide high-quality and hard-hitting results. This will include developing your problem solving, decision making and interviewing skills. We also offer a substantial package of benefits - including holiday, pension, flexible working hours and extensive talent, career and personal development opportunities.

You do not need to have tax knowledge today, come from a financial background or have a degree in maths. Yet you will need to be able demonstrate that you are:

A strong communicator with sound interpersonal and relationship-building skills 
Robust at making decisions whilst maintaining professionalism and sensitivity 
Committed to continuous improvement and thrive in an environment where performance matters 
Resilient, flexible, adaptive and creative in solving problems and dealing with change 
Able to effectively organise and plan and think in an objective and analytical manner
Able to demonstrate strong verbal and numeric aptitude and basic IT skills.

We are looking for applicants who have at least two A levels or equivalent qualifications. You will need to have the right to work in the UK and this role is open to UK, Commonwealth and European Economic Area (EEA) nationals and certain non EEA members (Switzerland and Turkey).

We rely on diversity of culture and thought to deliver our goals. To ensure we can do that, we seek talented, qualified employees in all our operations, regardless of race, colour, sexual orientation, gender, gender identity and expression, nationality, religion, age, disability, marital status or any other protected classification. Everyone in HMRC brings something different. So will you.

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