Downloading Rent Manager software into Excel (problems)

I have a client that uses Rent Manager as their property management software. I need these files in Excel to do a number of tasks for a lender. When downloading out of Rent Manager and into Excel, the Excel file is totally dead...it does not auto-calculate even though I have it set up this way.

Any suggestions as to how to bring life to these Excel files to life? This should be very simple but I can't get it to work.

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