Recent College grad, applying for a new job please critique!
Hello everyone, thanks for any constructive criticism in advance.
I currently hold a customer service rep position at a life insurance company and I am looking to get an entry level IT position and need help with a few specific things:
1. I am pretty terrible at describing what I did at my jobs and how to best portray them into wording on my resume. I would appreciate advice on how to better inform potential employers of what exactly I did at previous jobs and suggestions would help here
Current job description:
Resolves service needs, questions and complaints by telephone or written correspondence through gathering, researching and analyzing policy information. Provides personable, professional and courteous service within department time standards.
• Identifies cross-selling opportunities.
• Objectively documents all pertinent facts and information for future reference.
• Updates demographic or policy information when requested by policyholder.
• Directs follow-up work to other departments for completion.
• Remains current on new insurance products and Company procedures.
• Contacts clients to conduct conservation efforts on overdue policies.
• Retains current customers by offering all payment options
• Diffuses escalated clients to resolve concerns.
• Completes letters/forms to send to client
2. I am applying for a pretty entry level technical support job at a local college that assists students/teachers with technical issues on the website, blackboard things like that.
3. I want to gear my resume and cover letter to bring out what I am capable of and how I am a great candidate for the position.
I have very little IT experience, but a ton of customer service experience and self taught experience on various programs, applications and operating systems, as well as how to build computers, setup networks and servers on a small scale (1-10 systems) but no employment experience to show this...
Any help is greatly appreciated and I look forward to your help!
cover letter: You are writing to apply for a job not b/c you believe your training ... delete "you will note" del "and i love learning about it" third paragraph change "into" to "in"
resume: reformat to bullet points list specific projects, accomplishments, and the outcome of your work
Thanks for the help!
About my resume and reformatting to bullet points, that will probably make my resume longer than one page. Isn't that a deal breaker? (because I don't have much experience or skills that would necessitate 2 pages or a page and a half)
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