Has anyone ever tried getting in touch with Uber? I've recently seen some questionable activity on my account (won't go further into details) and so I've been trying to reach them. There is literally no way to get in touch with them. The help email box simply gets dinged and is apparently not monitored. Any line I try has a voice recorded message before dinging me. And they don't have a form on the app or online anymore, which I was sure they had a few months ago.
It's almost like they've closed their doors for good. I went to Lyft's page to see if they are as bad, and they're not at all. They have a nice form you can use to send them a help email. I didn't search around for a phone number, but I'm feeling like if I tried calling them it wouldn't be nearly as weird and cold.
Is this normal for there to be strange activity on my account and then I can't contact the company? This is by far the worst service I've ever seen in my life. Has this occurred in other places?