How Are Tom James Suits?

3200fps's picture
Rank: Senior Gorilla | banana points 924

Anybody here used them for custom suits? Feedback good, bad, or neutral?

Quality of Tom James Suits

Tom James offers custom made bespoke suits tailored exactly to you. While this sounds nice, there are a lot of mixed reviews about Tom James.

The prices are quite high and unless your sales person is experienced, you would do just as fine purchasing something off the rack, tailored. The general consensus is that the shirts are reasonably priced but again, it's nothing you cannot get at a regular tailor.

AcctNerd - Investment Advisor Vice President:

I had a bad experience. Bought two shirts to test them out. $130/per shirt and when I got the shirts the fabric was WAY too thin and the fit was horrible. Took 3 months to get them remade and they were still wrong. For $130 I was expecting much better.

There's also a fair bit of negative feedback regarding the fit being correct and turn around time. The suits are not being made by a professional tailor but by salespeople.

Cabol - Investment Banking Associate:

Bad experience. Ordered a suit which turned out to be a bad fit. Had it remade a couple of times which took almost a year in total and still no luck. At the end asked my money back. I think the part of the problem is that the fitting is made not by professional tailor/cutter but by a salesman whose main job is to sell you the product (true story that they like to employ nice looking ladies). For the price, they ask there are better options out there (at least in London).

duffmt6 - Investment Banking Associate:

Have a few shirts. Quality is decent and fit is pretty good, but it's basically made to measure. Not competitive in pricing in that sense. Also, not a fan of the high-pressure sales, but am a fan of having them come to my office to tailor clothes.

Are Tom James Suits Worth It?

However, not all users had bad experiences. Some really enjoy their suits and the experiences.

Annoymous:

I have been wearing Tom James for a number of years and have consistently received only the best fabric and precise measurements. Yes, they cost more than others, but they also stand-out more than others. I receive compliments on a regular basis.

3200fps:

Had my fitting today and am very pleased and already ordered more. The initial consult and measure were a bit over 2 hours and the person I was working with has been a tailor for his entire career. After trying them on today I fully believe it. They definitely have a customer in me going forward.

One could argue that owning a Tom James suit is about status as much as anything.

Annoymous:

TomJames is more for those who have the clothing budget to afford clothing on a higher level and those looking for a nicer fabric then the typical department store provides. Their clothes have been featured in movies like Great Gatsby, Kingsman and similar films of you would like a reference. Been a client for several years and very pleased.

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Comments (33)

Jan 29, 2015

I don't pop molly, I rock Tom Ford

  • Anonymous Monkey
  •  Jan 28, 2016

If you decide to invest money for a nicer make than tom ford offers, I suggest Tom James Oxxford make. Fabric is similar at their starting price point but fully custom is taking a step further in your wardrobe

Jan 30, 2015

I've been told they aren't that great and are overpriced. They call me all the time and its pretty annoying

Jan 30, 2015
Bobb:

I've been told they aren't that great and are overpriced. They call me all the time and its pretty annoying

Well, hope that is not the case. They were recommended to me by (2) different friends so I had an appointment and ordered 4 suits/shirts. The tailor seemed to be very well tuned so we shall see.

Get your facts first, then you can distort them as you please.

Jan 30, 2015

I'd be interested to hear how they are. I was told they aren't really tailors, more sales people who take a few measurements, not sure how true that is.

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Feb 16, 2018

I am not a fan. For the price, you can get a 'real' tailor to make shirts from scratch. If you want brand name, Polo Ralph Lauren is good value, RRL is a little extra fashion, and if you want to ball out, purple label is made in Italy with FANTASTIC materials/workmanship

Jan 31, 2015

Tom James is known for their best tailored suits for men. You can go with one of them.

Feb 4, 2015

I had a bad experience. Bought two shirts to test them out. $130/per shirt and when I got the shirts the fabric was WAY too thin and the fit was horrible. Took 3 months to get them remade and they were still wrong. For $130 I was expecting much better.

I got all my money back.

Feb 10, 2015

Bad experience. Ordered a suit which turned out to be a bad fit. Had it remade a couple of times which took almost a year in total and still no luck. At the end asked my money back. I think the part of the problem is that the fitting is made not by professional tailor / cutter but by a salesman whose main job is to sell you the product (true story that they like to employ nice looking ladies). For the price they ask there are better options out there (at least in London).

Learn More

Side-by-side comparison of top modeling training courses + exclusive discount through WSO here.

Jan 30, 2015

Had my fitting today and am very pleased and already ordered more. The initial consult and measure was a bit over 2 hours and the person I was working with has been a tailor for his entire career. After trying them on today I fully believe it. They definitely have a customer in me going forward.

Get your facts first, then you can distort them as you please.

  • Anonymous Monkey
  •  Sep 13, 2015

Terrible experience. Shirts were measured incorrectly. You'll wait weeks, and then, weeks more. Don't be lured by the attractive sales reps. Save your money.

  • Anonymous Monkey
  •  Nov 10, 2015

It really depends on the salesperson you get. If they know what they do, great. If not, you are f***d.

  • Anonymous Monkey
  •  Jan 28, 2016

Tom james is more for those who have the clothing budget to afford clothing on a higher level and those looking for a nicer fabric then the typical department store provides. Their cloths have been featured in movies like Great Gatsby, Kingsman and similar films of you would like a reference. Been a client for several years and very pleased.

Feb 17, 2016

My experience has been of the salesman, bad measurements, thin fabric, unimpressed sort. Was introduced to an old, old tailor in my hometown that "lifetime guarantees" his suits for wear and tear or change in sizes. Too bad he will be dead in the next 3 years and I will be out 10k.

Mar 1, 2016

You forgot to ask, "Whose lifetime, mine or yours?"

    • 1
Jan 30, 2015
PredatoryLynder:

My experience has been of the salesman, bad measurements, thin fabric, unimpressed sort. Was introduced to an old, old tailor in my hometown that "lifetime guarantees" his suits for wear and tear or change in sizes. Too bad he will be dead in the next 3 years and I will be out 10k.

I would be open to that arrangement if that was an option here. Anyway, I just took delivery of a sport coat I had TJ make and it fits perfect and a very nice fabric.

Get your facts first, then you can distort them as you please.

Mar 15, 2016

Ordered 3 shirts from them. Highlight was the babe that took my measurements and delivered my shirts.

Material was thin, expensive and baggy.

Mar 15, 2016

Have a few shirts. Quality is decent and fit is pretty good, but it's basically made to measure. Not competitive on pricing in that sense. Also, not a fan of the high pressure sales, but am a fan of having them come to my office to tailor clothes.

I would say C+, maybe B-.

Mar 15, 2016

Pardon my reading comprehension

Mar 15, 2016
duffmt6:

Have a few shirts. Quality is decent and fit is pretty good, but it's basically made to measure. Not competitive on pricing in that sense. Also, not a fan of the high pressure sales, but am a fan of having them come to my office to tailor clothes.

I would say C+, maybe B-.

That doesn't sound great. Was thinking about buying a package through them. Need a few custom suits/slacks.

Mar 15, 2016

Legit. All depends on your sales guy though. The suit packages are worth it IMO as they are not too spendy and fit great.

Mar 15, 2016

IMO their suits are very conservatively cut - boxy and baggy - so if you're not a bigger guy it may not be the brand for you.

I also HATE their fucking phone calls and sesonal "check-ins."

And finally, though anecdotal, I bought two shirts from them. One the sleeves were way too short on, meaning I can't wear it without rolling up the sleeves, and the other had regular cuffs when I intended french cuffs, When I called them back they said they were out of both fabrics so I'm out of luck. I'd avoid them - with online MTM shirting and suiting and good brands like Brooks Brothers and Suitsupply for the same or better prices, you're better off with them and avoiding a telemarketer. The young guys they hire are more into sales and not actual clothing, which is why their cuts suck and mistakes are made. If I'm paying a dude to make a suit for me he better know more about it than I do.

PS: They'll also ask for your friends' phone numbers to harass them as well.

Mar 15, 2016

interesting...

  • Anonymous Monkey
  •  May 28, 2016

Very bad experience. Ordered 6 shirts that took 4 months to arrive. When the shirts finally arrived, they were too big and needed to go back. The purchase was a total loss. I will never do business with them again, and definitely would not give a good review.

  • Anonymous Monkey
  •  Jun 12, 2016

Had a horrible experience. Initial fitting was good but the clothes didn't fit and it took 6 months to receive them. They remade some but they never fit well. Very expensive. Sales people lied about delivery time and entered the order incorrectly.

  • Anonymous Monkey
  •  Jul 3, 2016

Currently experiencing issues with TJ. Placed an order in September of last year and my clothes still are being carried back and forth between the sales person and myself.

Apr 18, 2017

very overpriced. average quality. Problem - if the clothes don't fit, they tell you it is your fault and keep your money. Can't return a bad fit you would not have walked out of a store with because you just don't know how clothes are supposed to fit you. :)

Feb 14, 2018

I had a freak accident that destroyed 6 or 7 pairs of trousers, 3 I had never worn. I called my TJ representative to share what happened. There level of customer service in helping rectify this problem was poor and unexpected. I have since resigned my relationship with these guys. I am a relationship guy and when there is a problem, you find out the cream from the milk. I found them to be short-sighted and not at all considering the customer lifetime value. I was not expecting them to replace the trousers, but working with me to get them replaced was a reasonable expectation from a clothier at this price point, After having spent thousands of dollars and countless hours for them to get my measurements correct, they did not bat an eye for me to take my business elsewhere. I will be sharing my experience with my colleagues as many of them are loyal clients.

Oct 14, 2018

These guys are completely obnoxious they troll LinkedIn for leads and called my office I told the to suck my wang.