trying to get into a project with bank norwegian after projects with bank BMW GmbH and klarna AB

had a acting - creative type - bipolar resume prior to getting into a 9-5

this is what i have so far

 

[Your Full Name]

📍 [Current City, Country] · 📞 [Phone Number] · 📧 [Email Address] · 🌐 [LinkedIn or Personal Website if applicable]

🏦 Professional Profile

Multilingual business graduate with a hybrid background in corporate banking, behavioral management, and international education. Trained in business administration across French, Norwegian, and English-speaking systems, with real-world resilience gained through anger management certification in a national correctional setting. Brings a sharp, strategic mindset and unique emotional intelligence to high-stakes financial environments.

🎓 Education

ISG - Grande École de Commerce, Paris, France
Bachelor in Business Management (first year)
Focus: Corporate Finance, Strategic Leadership, Risk Management

La Sorbonne / University of Quebec - certificat in philosophy (lettres modernes propedeutique humanites mention langue francaise)
 

📜 Certifications & Specialized Training

• YMCA Anger Management Program – RDP National Correctional Facility in Montreal
  Training in emotional regulation, conflict de-escalation, communication under pressure
• Clown academy with the factry school of creativity and the pause project
• CEGEP in documentary film directing and private security investigations methods

💼 Professional Experience

Associate – Customer Support (Klarna Project)
Tech Mahindra, Riga, Latvia
January 2025 – Present

• Acted as front-line liaison for financial services product (BNPL), managing complex client inquiries
• Resolved high-volume support tickets with a 100% SLA compliance rate
• Navigated cross-cultural communication with Nordic, Germanic, and North American clients

French Teacher (Part-time)
Odyssey program - CMEC
2023 – 2024

• Delivered language and professional development sessions tailored to immigrant integration
• Developed communication skills essential in client-facing roles

Print Traffic Coordinator / Film Festival Staff
Various film festivals, coordinated under British supervisor J.
2018 – 2023 (Seasonal)

• Managed sensitive logistics across multiple vendors and international stakeholders
• Cultivated organizational precision and attention to detail under tight deadlines

💡 Core Competencies

• Corporate & Retail Banking Fundamentals
• Financial Reporting & Analysis
• Risk & Compliance Awareness
• Emotional Intelligence & Conflict Resolution
• Multilingual Business Communication
• Client Relationship Management
• Adaptability in High-Stress Environments
• Cross-cultural Team Collaboration

🌍 Languages

• English – Native
• French – Native
• Norwegian – Fluent
• German and Spanish - so and so...

🛠️ Technical Skills

• Microsoft Office Suite (Excel, PowerPoint, Outlook)
• CRM & ERP Systems (e.g., Salesforce, SAP basics)
• Google Workspace
• Basic SQL or Python (if applicable)
• Zoom, Teams, Slack, Telephony Systems

🤝 Professional Memberships

• Member, International Society for Philosophical Enquiry (ISPE - centile 99.9 french VCI right before attending gambling rehab maison jean lapointe in Quebec)
• Former Candidate, Mensa Canada (secretary score) & Intertel (centile 99 english reading speed during a PEPP-CAYR).

any tips?

trying to get more projects in the banking customer service / technical service reality
also focusing on my management skills (anger management in prison and the basics with IAE/HEC/ISG type management schools in paris)...

:D