Air Canada has, by far, the shittiest website of any airline. It constantly times out, you can never get one of those French Canadians on the phone if you actually need help, the deal codes only work a handful of times. I hate that they sometimes have the best deals on some international flights, because I have to deal with so much bullshit if there's a single little problem. Stick to maple syrup up there.
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Is an international-to-US connection through Toronto Pearson lasting only 55 min possible with only carryon and Global Entry? Has Air Canada fucked me yet again?
It might be tight but doable depending on date and time of day. They brought back mandatory testing for non-US arrivals at Pearson. In the past, this created massive backlogs and general chaos for everything else.
AC's general service stance is "fuck passengers" so would not be surprised if they did.
Thanks for the comment, that makes sense. I've had a layover in Pearson before the pandemic, and it was a bit hectic.
After almost 3 hours of being on hold, I was able to get the flight changed to something to more reasonable. The customer service rep (an actual Canadian) was very helpful and able to figure out the flights I needed (I found alternatives on the site, but had to search as new flights because the site wasn't letting me directly change my flights, hence the call).
Toronto is one of about 3-4 Canadian airports (also Nassau maybe?) that has a US customs facility meaning you have to clear US immigration prior to your flight, so absolutely not enough time (at least pre covid, not sure if it's changed).
Yeah I remember that on a return once. I got it cleared so now I have about 2-3 hours so I should be good.
Sir this is a Wendy's
This is the only North American airline that forces you to call them because their website is so shitty. "Best Airline in North America" my ass.
What do you expect? Canada is Europe-Lite, lots of bureaucracy and socialism, they don't care about silly things like profits and good customer service
Yeah that's true, but it's still just insane to me. I've used them before and have found good value in the ticket price, but Christ does it come at a cost when you actually have to change something. I'm about to have been 3 hours on hold right now.
Hey dumbass, AC is not government owned.
Also OP, if you think the website is bad, wait till you the planes.
I've flown with them before, and for me, the flight itself was pretty pleasant, no plane issues. It's just their customer service setup that I feel like is incompetent.
I think that Bizkitgto's point is that AC is still Canada's flag carrier, so even if it's not government-owned, it's still Canada's representation to the world, so it would be nice if it worked well. Of course, it'll probably never be the Middle Eastern airlines, but that doesn't mean there isn't room for improvement.
These fuckers bait and switched me again, now I have a 6 and a half hour layover in Toronto, and the website is just as fucked.
Toronto monkeys, is that enough time to leave Pearson and check out the city? There's another flight I found that would be 1hr15min layover instead I'm leaning towards getting on hold for fucking hours again, but is that enough time? This would be a US to international connection in Pearson.
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