New Regulation Proposal: Call Center Operators Liscense

I just called up an airline to ask whether my baggage will be automatically redirected on a long multi city flight path (it's a budget airline, so you never know). The call gets redirected to a foreign nation. The lady on the phone answers no. Fair enough, but I don't trust that she actually understood what I asked. So I ask a "tease question", one that I already know the answer to. She answer's it incorrectly.

So I thank her for her time, hang up, and call again. This time I get a male - same accent, most likely same country, most likely sitting 10 yards from her, most likely her husband.

This time I start with the "tease question". He answers it incorrectly (I know this as the website and other sources have conflicting information). Note that I'm not suggesting the couple don't know what they're talking about, they just don't have a great grasp of English.

New law proposal (with the intent of stopping the decay of society): You work at call centre, your required to pass a rigorous language test.