Indochino suits?

In the need of a few more suits ... have seen a lot of hype about Indochino.

1. How do these suits compare to ... brooksbrothers or Jos A Banks? - Quality and Fit wise?

2. Has anyone ordered them online? Apparently they walk you through how to do the measurements, you plug them online, then the send you the suit. If you need to re-tailor, they give you up to 75 bucks.

3. Has anyone been to the showroom in NYC? - seems ideal compared to doing measurements yourself.

21 Comments
 

I bought four suits close to two years ago. Quality for the price paid is great, I've had no problems so far other than a pant button falling off.

I ordered one suit based on the measurement system and it came in a little short in the legs but was able to get it altered without sending it back. Added length to the next three suits and they all turned out fine after that.

My only gripe is the pant legs are a little too wide for my tastes, but they still appear relatively modern so I can't complain too much.

"The power of accurate observation is commonly called cynicism by those who have not got it." - George Bernard Shaw
 

My friend loves Indochino, and looks good in their suits in his non-finance job.

Personally, I swear by tomsfashion.com, but they only come around twice per year, and only to some cities. The advantage they have over Indochino is that they measure you and take some photos of your natural posture and a good feel for the absurdity that is your body. I never had to adjust a suit I bought from them, and I bought 7 of them over the last few years, as well as most of my favorite work shirts. It's worth it if you can time a purchase to their next visit to your city.

Don't fall for bullshit, especially your own.
 

I've got an 'essential navy' suit from indochino, fit me great first go but the buttons on the jacket sleeves were all bunched and looked crap, took it to a tailor and got them fixed up and all other buttons secured tightly (just to use up the $75). Never had any problems

 

I had a tux made by them this past summer. I had to get it completely retailored; it was too baggy in the arms and legs, and I had to take in the back of the jacket along the three seams. While their customer service was fantastic and Indochino did absorb the costs for all the repairs, it taught me that there is more to getting the right fit than plugging in a bunch of measurements into a website. Having a tailor that knows how you want to wear a jacket and/or a pair of pants is the best way to go. I would only by Indochino suit if I had a good tailor I trusted to fix the inevitable flaws.

Double Doubler
 

I'm personally wary of online ordering a suit. I think that the concept of ordering online to emulate the in-person experience of getting fitted just doesn't work. But at the same time, I'm not surprised with OP's issues.

 

I'd hit up their customer service. IMO, these suits are all about the same quality (JCrew, Suit Supply, Banana, Indo, etc).

 

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