What’s the difference between “new technology” and “aging technology” at an investment bank?

I read a few reviews of my MM bank, where people complained that our technology was so outdated, that it was difficult to do work. At the same time, some BBs are praised for having the latest and greatest in tech that supposedly makes a huge difference.

What is considered the latest tech at a bank? The tech stuff at my bank already goes way over everyone’s heads (unless they’re in IT), so are the BB guys building slide decks in 3D and using amazon Alexa to order seamless, or are the people who complain about bad tech just giving excuses because they can’t do the work?

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