UBS Verbal Offer Games?

Got the verbal offer a few weeks ago they were super excited and so on board with me it was a perfect fit.. HR said you could expect a written first week of May.....
got a call last week saying there's been a "hiccup" with regards to your offer... followed up 2 days after, while emailing and asking for some answers nicely, then finally got a call from both hiring managers saying "we are working in the process, please be patient with us. " It has nothing to do with my background check they already confirmed this. I asked if there's anything I can do to help the process they said just "have some patience, we need you to be patient."

Good or bad?

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