What are you guys actually doing when I call you?

I am a college freshman, and I have been doing a lot of informational interviews over the phone. One thing that I am curious about is what are you actually doing when I call? Everyone I talk to always agrees upon some random time in a week or two. I've only ever had one person reschedule out of ~30. How do you know you will be free then? I thought the banking schedule was a lot more unpredictable than this.

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