Is Amazon Good or Evil?

Amazon seems to be the most innovative and ambitious company on the planet.

A company that has laser focus on "improving the customer experience."

It also seems to have plans on total and complete world domination.

So bottom line...

Is Amazon good or evil?

 

I think they're awesome -- company that strives every day to improve their customers' lives, and make things more convenient. Go visit the check-out-less grocery store they've set up in Seattle, "Amazon Go." Just an example of how they utilize their collective brain power to improve all of our lives. I mean, to be able to walk into a grocery store, pick whatever you want off a shelf and not even have to scan it before you walk out the store? It might sound small, but stuff like that will change your life.

 

I don’t know about that — look at their early track record: they didn’t care about profits! That runs counter to the actions of almost every other publicly owned company. Now, you can argue this was to establish market share, but another reason might be because they were focused on providing the best product/service for their customers, regardless of cost. This is a company that might actually put the customer first.

 

I mostly agree. And I think it's likely more than a decade away, but at some point when growth slows, and they start being valued on P/E, the temptation will be there to boost profits. It could very well be after Bezos is gone 30 years from now, but with Amazon likely to be around for generations, it's hard to imagine them not becoming, at the very least, less good / friendly to consumers.

 
MMBanker14:
I mostly agree. And I think it's likely more than a decade away, but at some point when growth slows, and they start being valued on P/E, the temptation will be there to boost profits. It could very well be after Bezos is gone 30 years from now, but with Amazon likely to be around for generations, it's hard to imagine them not becoming, at the very least, less good / friendly to consumers.

I agree and I disagree. That pressure usually comes from investors wanting to price a company fairly with competitors. If there are no competitors, investors have to just shutup. It's one of the reasons Musk could go balls deep in on that investor call. If there are competitors, price increases should only fall within where the market dictates.

 
iBankedUp:
MMBanker14:
I mostly agree. And I think it's likely more than a decade away, but at some point when growth slows, and they start being valued on P/E, the temptation will be there to boost profits. It could very well be after Bezos is gone 30 years from now, but with Amazon likely to be around for generations, it's hard to imagine them not becoming, at the very least, less good / friendly to consumers.

I agree and I disagree. That pressure usually comes from investors wanting to price a company fairly with competitors. If there are no competitors, investors have to just shutup. It's one of the reasons Musk could go balls deep in on that investor call. If there are competitors, price increases should only fall within where the market dictates.

So you’re saying that monopolies are inherently good for the consumer...?

Array
 
real_Skankhunt42:
iBankedUp:
MMBanker14:
I mostly agree. And I think it's likely more than a decade away, but at some point when growth slows, and they start being valued on P/E, the temptation will be there to boost profits. It could very well be after Bezos is gone 30 years from now, but with Amazon likely to be around for generations, it's hard to imagine them not becoming, at the very least, less good / friendly to consumers.

I agree and I disagree. That pressure usually comes from investors wanting to price a company fairly with competitors. If there are no competitors, investors have to just shutup. It's one of the reasons Musk could go balls deep in on that investor call. If there are competitors, price increases should only fall within where the market dictates.

So you’re saying that monopolies are inherently good for the consumer...?

How could I make a declaration like that and how in that statement could you try to have put into my mouth a declaration like that?

 

I don't see any monopolistic behavior -- they aren't forcing their customers to "bundle," their Amazon Prime service doesn't seem to be higher than any competitor's ($129 per year for 2 day delivery, access to hundreds of hours of original programming, discounts at Whole Foods... of course, when you think about it, what they offer doesn't seem to be similar to any competitor, meaning that -- at the moment -- they are in a class of their own).

 
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iBankedUp:

How could I make a declaration like that and how in that statement could you try to have put into my mouth a declaration like that?

Umm, words?

MMbanker: "it's hard to imagine Amazon not becoming, at the very least, less good / friendly to consumers."

IBankedUp (you...): "Agree and I disagree. That pressure usually comes from investors wanting to price a company fairly with competitors. If there are no competitors, investors have to just shutup. It's one of the reasons Musk could go balls deep in on that investor call. If there are competitors, price increases should only fall within where the market dictates."

Since I speak, ya know, English, I will summarize what you said: Amazon, a future monopoly with no competitors, is likely to not be bad for consumers because investors won't be pressuring Amazon because Amazon has no competitors by which to compare. In other words, Amazon being a monopoly will be good for consumers, or at least not bad for consumers.

So, to reiterate:

Your question: How could I make a declaration like that and how in that statement could you try to have put into my mouth a declaration like that?

My answer: Uh, I read English?

Array
 

Good, of course. Placing customers first has always been, and will always be, the guiding principle for everything that we do. The fact that >40% of all e-commerce sales flow through Amazon is a testament to how much customers love us. :)

 

I agree that when rev growth slows, profits will be more in their crosshairs... but to get back to the original question, don’t know if this will turn it into “evil” company. Will probably make it less hospitable to emoloyees, as it already sounds like a potentially unpleasant place to work. But unpleasant place to work/great for customers are not two mutually exclusive things.

 

Evil. Their strategy is to destroy competition by selling products at a loss with free S&H, then lower product quality or raise prices once they have a large enough market share to do so without penalty. The prime membership allows them to do this because margins are not high enough for small businesses to sell a quality product without S&H. Amazon is going to continue expanding their Amazon label product line by buying distressed manufacturers at pennies on the dollar after they had a huge role in bankrupting them in the first place, then cut costs as much as possible.

 

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