What's wrong with American airline companies? Seems like every airline except SouthWest are a bunch of douchebags. Don't they train people on how to interact in social settings?
[Full article](http://edition.cnn.com/2017/04/22/us/american-airlines-video-confrontat…)
EDIT:- Funny thing is the crying cunt wasn't American but Argentinian
http://www.tmz.com/2017/04/22/american-airlines-video-stroller-mother-t…
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My guess is that since the United incident, more people are starting to film flight crew when something goes wrong. Stuff like this has probably happening this whole time. Obviously not as extreme as what happened with United but out of the thousands (probably tens of thousands?) of flights taking off in the U.S., there's bound to be some pretty shit service on at least one worth filming.
This is a lot different than what happened with the doctor. That being said, the FA acted unprofessionally.
I want to know the whole story though. The mother could have been insisting on bringing the stroller, even though it isn't allowed.
Yeah, I don't get it though - wouldn't she be warned not to take the stroller aboard BEFORE CHECK-IN? Either the check-in counter chick allowed her to take it on board (which is against any flight's rules AFAIK), or she did a self check-in and breezed through without anyone noticing, in which case she's a ninja and the TSA's shit.
From what I saw somewhere else, they didn't tell her that the stroller wasn't allowed when she initially boarded, and when they came around for the pre-flight check, they saw that she had the stroller with her and tried to get it off the flight.
The videos of the confrontation all start after this happened.
She should've just let them take the stroller, but those AA staff are absolute morons for getting confrontations about a fucking stroller (and allegedly hitting her when initially taking the stroller from her?). It's a week after the whole United thing, so you'd think the staff would have the self-awareness to just bend over and take it over something that inconsequential.
Pretty sure the core issue is that anything containing liquid (water bottles, toothpaste, babies, shaving cream, etc) can't be more than 3.4 ounces or it has to be checked in with luggage. No need to blame the airline
Actually I think for babies you can have more larger containers. At least in the U.K.
Worst part of that video is, as near as I can tell, the CAPTAIN OF THE PLANE is standing there watching this all go on. He looks about as 'in command' as a five year old.
"If you think hiring a professional is expensive, wait until you've hired an amateur"
Telling someone you'll "knock them out" is the most tool thing anyone can do, especially when you aren't even part of the situation. It reminds me of those stupid high school fights where you'd walk to the nearby park before throwing punches. If you were really about that life, you'd skip straight to the main course and start brawling. I wish that big mouthed passenger stepped out of his lane and got tazed, guy is the chunky version of "hold me back bro, I'm about to pop off".
It doesn't matter what the actual story is, the media will see this as the mother being the victim and the airline company as the big "bully". We are going to see similar situations happen to this company, ie. this is bad PR press for them.
Besides that, the employees on the flight who dared to be hit, that was sheer stupidity, it adds more fuel to the fire.
I guess employees nowadays should be trained to act as if they were Canadians, and not as if they were part of the Marine Corps. With social media, the tide has changed against corporates, as each and every one of their actions is scrutinized.
AA did the right thing by putting the FA on leave and responding right away, instead of some BS tweet about "reallocating" someone.
air travel is a privilege, not a right. I feel sorry for the mother, it's a pain in the ass to have to gate check a baby stroller. also, flight attendants have to realize that not everyone knows the rules and things slip through the cracks. when this happens, react like a compassionate person, explain the rule, offer a solution (we'll gate check this for you and bring it right to you as soon as we land), and if she's still being unreasonable, keep trying until you get the sense that she's hysterical and needs to be removed from the flight. what this doesn't mean is ripping a stroller from a mom & baby, hitting them, offering no apology, and then acting like a child when another passenger (also acting like a child) intervenes.
I get the distinct sense that these types of incidents will becomes more and more frequent and will end up (though a much different level of severity/intensity) similar to the police killings/assaults, where the court of public opinion is the most powerful.
what I hope does not happen is that fear of reprisal causes airline crew to compromise safety. remember when that cop got the shit kicked out of her and didn't retaliate because she was afraid of the media backlash? that's not a world I want to live in. (https://www.washingtonpost.com/news/morning-mix/wp/2016/10/07/ferguson-…)
in the meantime, my saved spotify playlists and a good book should keep the skies friendly, at least for me. know the rules, be an adult, and you should be fine.
That's what she gets for using a stroller like a piece of shit and not carrying her child.
http://pathwaystofamilywellness.org/The-Outer-Womb/the-benefits-of-baby…
https://www.askdrsears.com/topics/health-concerns/fussy-baby/baby-weari…
This last one seemed like bullshit. Shouldn't punch babies, but, c'mon--what's a stroller doing sitting on a plane? And it's clearly people riding the United incident wave.
Yeah, per reports the woman was being a chode. This was a big ass stroller and she was trying to get away with something. And hysterically crying is so uncalled for.
The vast population of travelers are animals. I have a lot of empathy for FAs who have to deal with these idiots.
The sad thing is now service providers are now at the mercy of douchey, ignorant members of public society who don't bother obeying the rules. And then they cry and whine and try getting public sympathy.
Not like Dr. Dao. He held to his seat, like Hodor in Game of Thrones, because he was following airline rules and only opposed one, which usually is written down only in the fine print. This wimpy ass momma cries because she couldn't read the fucking sign at the check-in counter. And right now, I'm pretty sure Doug Parker is wondering which retards allowed her to stroll away till the plane in the first place.
Here is another passengers' perspective who was on the flight:
"I was on this flight directly across the isle from the woman filming the video. This is what I observed:
1.) woman gets on the plane pushing a car seat type stroller with one child in it, carrying a second child on her hip and dragging behind a very large folded stroller that was too big for the overhead bin or to go under a seat.
2.) the flight attendant shown in the video approached from the back of the plane and informed her in a calm manner that there was nowhere to store the stroller. The woman immediately escalated the situation and within about 30 seconds was screaming at him at the top of her lungs.
3.) the flight attendant evidently decided she was not fit to be on the flight (in my opinion the correct decision) and started to move her and her children towards the front of the plane.
4.) when they got to the from of the plane the woman decided she was not going any further. The flight attendant picked up the stroller and lifted it over his head to try and move past the woman. As he was doing this she pushed him and the stroller fell a bit and struck her in the face. She began crying loudly and dramatically. Shortly after this is where the video begins.
5.) The first class passenger then inserts himself into the drama with his faux chivalry but clearly has no idea what has transpired in the back of the plane since he was in a window seat in the first class section of the plane and could not have viewed the incident from his seat.
6.) after another 10 minutes or so the woman exits the plane only to be returned about 5 minutes later and taken to her seat. We wait another 30-40 minutes while various flight and ground crew come and go speaking to the woman. After about 40 minutes she deplanes again this time telling all of the passengers, who are now becoming vocal in support of the flight crew, that all she wanted was an apology from the flight attendant. Evidently that’s what the 40 minute delay was all about. Then we waited another 10 minutes for the ground crew to find and remove her luggage from the belly of the plane.
7.) the flight finally leaves and arrives in Dallas an hour or so late. American representatives are waiting at the gate to speak with the first class passenger who made the threats. What I heard was a very apologetic tone coming from two American employees, as if the airline had done something to upset the first class passenger.
8.) when I entered the bag claim area the first class passenger was right in front of me and as soon as he made it through the revolving door there was a camera crew waiting for him on the other side to interview him.
That’s about as factual of an account as I can provide and I realize there may be other parts of this story that I do not know about or did not witness.
From what I saw:
a.) if anyone from American should have been punished it should be the ground crew who somehow letting this woman on board with a full size stroller. The flight attendant was put in a horrible situation by a passenger that most passengers in my immediate area thought seemed unstable. She escalated the situation, not him.
b.) in my opinion, the first class passenger should have been removed. Had the flight been in progress he might very well have been arrested upon landing for threatening a crew member. Additionally, he could not have seen any of the back of the plane antics of the woman based on where he was seated.
c.) I agree the flight attendant may have reacted too harshly in responding to the threatening customer in first class, but his actions with the woman in question were professional throughout the ordeal. I am disappointed American has chosen to punish him."
This is sad. But why aren't those passengers in support of the flight crew retaliating back on social media? After all, this shit is quality drama material.
People are generally afraid to speak up against the masses who bandwagon. Also, people are more willing to join the bandwagon because it is also easier, they are afraid of what their families or friends might think if they defended the airline. People see airlines as "evil" since the incident with the doctors. People are inherently stupid and does not know that flying an airplane is a privileged, not a right.
It does not matter what account is made, all this does is makes the airline corporations into the bad guys until another 9/11 happens again.
Clearly, I'm not cut out for customer relation roles.
All this could have been avoided if the FAA would just ban babies from all flights
Unfortunately that will never be a thing. If only. Or if aircraft had mandatory nursery rooms.
Toddlers suck more.
I try to fly first class now as much as I can to increase my odds of not being around toddlers or people like this lady on the American flight.
Research has shown that flyers will put up with just about anything from airlines given the lack of cost-effective or speedy alternatives. US airlines have taken that logic and run with it as far as they could, and they are now discovering that there is a difference between "just about anything" and "absolutely anything."
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