Context: Currently in IBD looking to make a transition. I recently interviewed at a large tech company (think GOOG/AAPL/AMZN) in their operations/strategy dept. The process took 1.5 months and included multiple phone interviews, a case study, and an on-site with several managers/directors. Overall, was a pretty intense process.
Anyway - here is where the weirdness begins: after my onsite, I was told that I would hear back about getting an offer in 1-2 days. So I waited patiently. A week went by and I heard nothing, so I emailed HR asking for an update. No response. I wait a few more days and sent another email - still no response. Now at this point, i'm assuming I didn't get the job and they just won't get back to me. Two and a half weeks after my onsite interview, I get a call from HR telling me that I did great on the interview and the team really like me - i'm stoked. HR asks general salary expectation questions etc. and says that they are putting together an offer. Says she'll send something over in 1-2 days (again - sets a high expectation for when I would hear back).
Keeping HR's previous track record in mind, I wait patiently for the letter to show up. Over a week after the verbal offer, I still receive nothing so I ping the lady asking for an update to which I receive no response. At this point it has been almost 4 weeks since the onsite - I have sent 5 different emails at various stages of the process and haven't received a single answer - just one random phone call offering me the job.
Am I going crazy, or is this kind of a fucked up process? Should I keep pinging HR hoping to get a response or just sit tight? Should I escalate this somehow in hopes of an answer?
I used to work for the largest enterprise software company in the world before I transitioned to IB. Will say from experience that everything internally at these large companies is a laborious, and slow dragging process. 90% of the internal work force in the company is a "9-5'ER" ie. they're willing to do just enough work to keep their job. Almost all processes / hiring procedures / due diligence requests have some level of miscommunication, and your problem most likely won't be solved by someone internally taking initiative.
For your specific situation, instead of sending emails every once in a while. Find a phone number and keep calling until you get an answer. Another strategy that worked for me, if you can, find the contact information for the HR representative's direct manager or their manager's manager, and send them an email stressing how the process has been mismanaged or unprofessional (be very polite but show you're upset). Generally you'll get a response.
Whenever we needed a due diligence request done internally at my past enterprise, and the guy I needed to work with on the other end of the email chain was dragging ass... I would CC his boss and get a reply back in minutes. This is incredibly common at large corporations where people can find their nook or cranny in the company, and leach a salary for years without being held accountable for their responsibilities.
On a side not, if you're any bit ambitious / driven companies like these will test your patience to the CORE. Good luck with everything, and I hope you hear back.
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