Ok, so I started work about a month ago at one of the largest asset mgmt/mutual fund companies in the US. I went through a 5-week training program to be a customer service rep at one of their regional call centers. Duties consist of providing balances for brokerage accounts and getting yelled at by 80-year olds for various reasons. My official title is "Financial Representative" and all through interview and training, upper management was touting how we (20 trainees) were coming in at a great time, that there was tremendous opportunity for professional growth.
The reason why I took this position was due to my thinking that I could eventually move into theirgroup or . After five weeks there, I could see through all the BS and figure out that such a gigantic move is near impossible - they did say they knew of people going into but only to do sht like compliance - not any of the fun stuff like research/ . But even that is few and far between. We customer service reps get paid sht and basically get moved into other "higher-up" groups such as servicing private clients. It is ALL customer service from here on out.
I make 35,000 a year doing this. After bonuses it will be around 40,000. I am thinking about just not coming in to work one day because this is not the type of career path I signed up for. Honestly, customer service is about one of the most under-appreciated jobs in the world and I can understand why - you get micro-managed by the MINUTE to see if you are consistently taking call-after-call on a fucking headset. Managers will call you out for not saying "thank you for being a loyal customer of _____" I just don't know what to do..