The right way to approach an informational interview

I've been receiving a fair number of informational interview requests lately and I wanted to share what I look at and how to do better in them. I'm a recent grad (May '14 from a masters), so take this with a grain of salt.

Sending the request

Read your message for grammar and spelling. I have seen a lot of issues with missing indefinite articles and other bizarre things, so if you're using a template get it checked out. Also, know what I do and what my firm does, people have screwed up my level, i.e. thinking I'm associate level, I'm an analyst, the firm I work at does life science not healthcare and if you mention an interest in healthcare I'll wonder if you read the website or understood it.

During the call

Have some questions that our website can't answer. I love talking about what an average day is like or about culture. Try to be conversational, I vastly prefer that to being asked twenty questions. Recognize what this call is really about and prepare for it. If you do really well and impress me I'll pass along your resume and that means a good shot at an offer. If you do poorly I'll say so and you'll probably wind up in the reject pile.

After the call
Send me a thank you, it's common courtesy and being courteous is important. In an informational interview I am deciding mostly on fit, so not demonstrating that will kill your chances.

18 Comments
 

Good advice - even though I most likely won't remember who did/didn't send a thank you, it's still a good practice.

One question though - what is the difference between life science and healthcare? Seems pretty nuanced, not sure that you could fairly expect an average college kid to know the difference, although maybe this is just me and my lack of experience in healthcare/life sciences talking.

 

Thanks for this, perfect timing as I am about to send out a lot of these types of emails. This may be a silly question, but is there any ideal time of day/day of week to send a request email in order to get a response?

 

What would you consider an appropriate way to follow up a few weeks post the informational interview, not necessarily how but what should I mention/talk about. I had 2 recently, and they both said to keep in touch and they'll keep me updated with anything new on their side. And I'm wondering what I can reach out to them about thats not just saying "hey remember me, have any positions in your group opened up", just so I can stay in the back of their mind in case anything does open up.

Thanks

 

Thanks for the information. Would you say also show some humility in the body? I've seen this work plenty of times.

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Best Response

I'd prefer, someone to come across as being very hungry for an opportunity, I think that is is what I want to see most when I'm talking to somebody. Obviously, you don't want to come off as arrogant, however it's okay to be confident just don't be cocky. I must say that I take pains to always reply to every informational interview request because I know wasn't all that long ago that I was the one hitting up people for informationals. I feel it's important to stress any conceivable connection, I would go out of my way for somebody who went to my alma mater and I routinely have. If somebody is good then I'm likely to refer them to either HR or the partner who's in charge of recruiting.

 

How do you guys usually end/conclude these phone calls? I sometimes struggle with this and the conversation seem to end on a somewhat awkward note.

 

The biggest thing I learned is to treat it like a conversation and not an actual "interview". In other words, don't just have a list of questions and read them off one after another; do some prodding and poking, and if your contact seems passionate about something or has an unusual story or anecdote, then you should steer towards those things that are interesting.

 

I remember my first informational interview, and man, there were so many things I would have done differently. Most importantly, ask questions that are about his/her background, and nothing that can be answered in a google search or with one word answers. I had also brought a notepad with me, which I was taking notes while my he was talking. I thought it might make him feel important, but in hindsight, it was a little too much. Just jot something important down once in a while if you'd like. A notepad isn't really that necessary though. Lastly, (and some people may disagree) try not to ask for a job. You're there to ask about his/her background, career advice and build good will. But at the end, do ask for a referral or to keep in touch if you have any questions in the future. Lastly, enjoy the meeting and find something in common. It really is fun. And read M&I. Good luck.

 

I've just gone through a string of informational interviews over the last few months. Quite often, they themselves offered to help out by arranging an interview or giving me the contact information for someone within their company. Some of them even went a step further and referred me to top directors at other firms when they could not help me out. If the person did not do any of those, towards the end of the meeting I would ask something like "So if you were to hire an intern in your firm, what would you look for?" or "What can I do to prepare myself to qualify for an internship".

If they have agreed to meet with you, it is already an indication that they would like to help, provided you impress them with your knowledge/motivation/drive/curiosity.

Good luck!

 

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