When have YOU asked to “speak to the manager”?
Someone at my doctors office fucked up and changed my medical insurance but put the wrong date in, which put me in the hook for the full cost of my preventive care. I tried explaining that there's no way it was my fault since according to the records, the date of my visit occurred months before my new insurance even existed. "Sorry nothing we can do about it." Yeah bullshit, that amount of money would literally destroy my life, so I kept calling both the office and the insurance company, collecting information and escalating with both of them.
Finally some amazing woman from the insurance company said, "Just give me the number of your doctor's office and I will deal with this." I did that. Then she called me back about ten minutes later to let me know everything is all set and I no longer have to worry about any problem.
I really wish I could have listened in to that conversation.
One time, I was in Walmart, standing at the customer service counter, trying to figure out where my pickup order was. But this lady next to me was trying to return a pair of Walmart sneakers, with no receipt, no box, and no tag on the shoes.
I looked at her in disbelief, like, "what the hell made you think that would work?" She got frustrated because the counter girls was saying she couldn't even find the item in the system and there was little she could do with no information on the sale. The lady looked frustrated and said it was unacceptable and needed to see the manager.
I thought to myself, "this is why public schools suck and backed up traffic is everywhere".
Generally, I only ask for a manager when I can prove the counter person is wrong. Or the counter person is wrong and I need the company as an org to step in and take specific action.
Sometimes instead of asking for the manager, when the counter rep is a woman, I like to say, "Is there a man I can talk to?"
It usually works out.
Never because I'm not a 45 year old Midwestern stay at home mom.
Only done this once in my life.
I was going from Miami-London with the A380 after a vacation with my ex. While I was sitting in the lounge I got a text that they had changed the plane, due to a technical problem with the A380. We were close to 500 passengers and there was a limited amount of aeroplanes available to get people across the pond. Long story short, we were rebooked with something that looked like it was made no later than 1970. There was no onboard entertainment, but we were given iPads by the cabin crew. Unfortunately for all the passengers, most of these were uncharged and/or had no entertainment other than the pre-installed shit. The air condition only had two settings; arctic wind and off. Oh, and the "business class" dinner included canned spaghetti and/or chicken paninis from the kiosk at the gate. Seeing that most of the passengers had already gone apeshit on the air hostesses, I figured that I would just contact customer service when I landed.
I had pictures of the plane and the food and wrote a lengthy email to customer service listing everything that had gone wrong. I received a very short response saying that they understood that I was dissatisfied and that I would be compensated in bonus points... equivalent to one domestic flight in economy. After numerous back and forths over email and phone, this customer service guy tells me that his first offer will stand no matter what "because that's just the way it is". I refused to accept the offer and demanded to speak to someone higher up in the system, which he wouldn't let me do before eventually hanging up on me. After sending close to 30 more emails, I finally get a hold of his manager, who offered me the exact same shitty deal... which I eventually had to accept.
TLDR; Fuck BA. Disclaimer: I was offered to reschedule the flight, but that wasn't an option seeing that I was already at the airport and had a meeting the following day.
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