The Impossible Triangle: Speed, Quality, and Managing Directors

These 3 cannot exist in unison.

Why do Managing Directors so often demand immediate turnaround with little apparent consideration for how long the work actually takes to do correctly, then criticize the team when rushed work contains errors, but also criticize the team when higher-quality work takes longer?

Is this primarily a structural issue in finance, where client responsiveness is valued above realistic execution planning? Or is there a genuine disconnect between senior-level expectations and the actual work required at the analyst and associate level?

The part I struggle with is that junior teams often end up absorbing the cost of unrealistic commitments. If an MD overpromises to a client or senior leadership, the team is expected to work unreasonable hours to protect that commitment. But by doing so, aren't we just reinforcing the behavior? Every time the team “saves” the deadline, the MD receives the signal that the deadline was achievable.

Why do finance organizations continue to expect analysts and associates to absorb the consequences of unrealistic timelines instead of allowing MDs to own the consequences of overpromising? If senior people had to explain missed deadlines more often, maybe they would eventually develop the balls and backbone (unlikely, they are MDs after all) to push back on clients and internal stakeholders, articulate realistic timelines, and stop treating every request as an unavoidable fire drill.

Or is the system too dependent on junior-level overextension for that to ever happen?

Edit: 
Things that make sense so far are
-there is always a fresh crop of juniors willing to eat sh!t for the resume
-an MD hoping to make a name for himself will do this as an unintentional side effect of trying to overprovide what they perceive to be a high level of service

8 Comments
 

Trademark of an MD struggling for business. Book size / timing constraints are often inversely correlated to how well regarded the MD is and how strong his/her deal pipeline is. 

 

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